How can we help?

1. Tap Create account at the top of bothyards.com, or open app.bothyards.com and choose New here? Create an account, 14 days free.
2. Enter your name, email and a password (at least 8 characters), agree to the Terms and Privacy Policy, then tap Create account.
3. Check your inbox. We send a link to confirm your email; it works for 24 hours. No email? Look in spam, or tap Send it again.
4. After you confirm, sign in and pick your yard: Home, Work or Both. Your first place starts its 14-day free trial right away.

Got an invite from someone? Open the link they sent you and create your login from there. You join their place for free.

Home is for the household: what’s for dinner, the fridge and pantry, the shopping list, chores and whose turn it is, bills and messages for the family.

Work is for trades, shops and field crews: customers, the job board, stock, the till, invoices, due dates and your crew.

Both gives you each yard under one login, with a wall between them. Household members never see the shop books, and your crew never sees the house. Switch yards any time from app.bothyards.com/yards.

Not sure? Start with the one you need most. You can add the other yard later. See plans and add-ons.

1. Open the place, then tap the Settings gear at the top of the screen.
2. Choose Members, then Invite a member.
3. Add their name and email. You can email the invite link or copy it and send it yourself.
4. Pick what they can do. Start from a role, or switch individual areas like Money, Payroll or Stock on and off.

In a Home place you can also get there from More → Household. Members and employees never pay; the place owner’s plan covers them, up to the seats or members on that plan.

1. Open Account (from More, or the Account tile) and find Two-step sign-in.
2. Tap Turn on two-step sign-in and enter your current password.
3. Scan the QR code with any authenticator app. Can’t scan it? Type the key shown under the code instead.
4. Enter the 6-digit code from the app to finish.
5. Save your 10 backup codes somewhere safe. Each one works once.

From then on, after your password we ask for a code from your app. You can also choose an emailed code or a backup code, and tick Trust this device for 30 days on devices you use every day. Lost your backup codes? Use Make new codes in Account. The old ones stop working.

1. On the sign-in screen, tap Forgot password?
2. Enter your email and tap Email me a reset link.
3. Open the email and choose a new password (at least 8 characters). The link works for 1 hour.

For your safety, we sign you out on your other devices after a reset. Already signed in and just want a new one? Go to Account → Change password.

1. Open Account and scroll to Delete account.
2. Tap Delete my account, type your email to confirm, then tap Delete account.

We sign you out everywhere, cancel any paid plan you run, and hide the places you own. For 30 days you can sign back in and restore everything. After that, the login and those places are removed for good. More on our delete account page.

Every new place, Home or Work, starts with a 14-day free trial. Your trial end date is shown in the app.

When it ends, an owner picks a plan to keep the paid features going. Nothing you saved gets deleted because a trial ended.

• Home $10/month · Home Plus $16/month
• Work $32/month (5 seats) · Work Crew $59/month (15 seats)
• Both Yards $36/month covers Home and Work together

Pay yearly and get 2 months free. Need more room? Add-ons, billed monthly: extra Work seats $4 each, extra Home members $2 each, extra Home places $6 each, extra Work places $16 each.

Owners manage plans and add-ons in Billing & plans at app.bothyards.com/billing. Prices are in US dollars. Members and employees never pay.

1. Open Billing & plans in the app.
2. Under Manage subscription, choose Cancel at period end.

Paid features stay on until the period ends and you won’t be charged again. Your places and data are not deleted. Changed your mind? Tap Resume subscription any time before then. The same page lets you update your card and see invoices.

As our Terms say, except where the law requires otherwise, payments are non-refundable. We may issue refunds or credits at our discretion.

Charged by mistake, or something went wrong? Email support@bothyards.com and our team will look at it with you.

Both Yards runs in your browser at app.bothyards.com, and you can add it to your home screen. For spotty signal, an owner can switch on two features in Settings → Features under Alerts & offline:

• Store offline: the At the store list opens without signal, and your check-offs wait on your phone and sync when you are back.
• Offline mode: the app and your last lists open offline, and grocery, chore and Board taps wait and sync when you are back. Messages wait until you are online.

Your own device shows its offline status in Settings → My view.

See your notifications. Tap the bell at the top of Home or Work. A small number on the bell shows how many are new. You’ll see your active notifications, newest first.

• Tap a notification to open it. It’s marked as read.
• Tap Mark all read to clear the new count without removing anything.
• Tap the X on one to clear it, or Clear all to clear the whole list.

Clearing only hides a notification for you. Nothing in your place is changed, and everyone else still sees their own list.

Get alerts on this device.

1. Tap the Settings gear and open My view. Only you see changes here.
2. Under Notifications, turn on Notify on this device. Your browser asks once for permission. Allow it.
3. Set Quiet hours with a start and end hour. In that window you get no pop-ups or alerts, even across midnight.

Notifications are off until you allow them. If your browser blocked them, allow Both Yards in your browser’s site settings. If the switch isn’t there, ask an owner to turn on Notifications in Settings → Features.

Tap Feedback in More or Send feedback in Account, or go straight to app.bothyards.com/feedback. If you like, pick idea, problem, question or other, then write a few lines and send. Lost signal? Your message is saved on the page so you can send it later.

Our team reads every message. You can also email support@bothyards.com.